About You
- Experience: 2+ years in account management/client success and 1+ year in digital marketing (mobile apps preferred).
- Skills: Proficient in Meta Ads Manager, highly organized, and an excellent communicator.
- Language: C2 level English proficiency.
- Attributes: Proactive, passionate about personal growth, and an expert in process improvement
Funciones
IMPORTANT: you must be willing and able to work American working hours (ideally PST, but EST possibly) and have access to your own work phone and computer to start. Work Devices may be assigned later.
Client Onboarding & Setup
- Send client welcome kits and schedule kickoff calls.
- Review and ensure completion of all onboarding documentation (contracts, activation, intake, verified payment).
- Conduct Deep Research: Perform SWOT analysis on competitors, review app store feedback, audit client digital footprints, and analyze ad libraries/offers.
- Organize all client assets via intake forms into Drive/ClickUp Bulletin Boards.
- Send startup spotlight emails and coordinate internal project plans
Performance Tracking & Reporting
- Daily Accountability: Submit daily reports including total tasks, overdue tasks, completed ClickUp items, roadblocks, and time-tracking verification.
- Data Management: Generate standardized reports from Meta, Google, and TikTok Ads Managers.
- Input data into weekly trackers, biweekly reports, and pro-forma actuals.
- Track client health KPIs and campaign data weekly.
Client Success & Delivery
- Serve as the primary point of contact via Slack, ClickUp, and email.
- Review all tasks for QA before handoff to senior leadership.
- Prepare biweekly performance updates and strategic commentary.
- Manage client satisfaction surveys and document case study materials.
- Manage a GPT thread specifically for each account to streamline strategy.
Beneficios
Benefits & Logistics
- Environment: 100% remote with a flexible work environment.
- Some travel to Los Angeles may be required
- Perks: Flexible PTO, and 4 hours of paid learning per week.
- Probationary Period: 90 days.